Shipping policy

SHIPPING POLICY

Last Updated: September 15, 2026

At HAUNTRA™, we aim to get your order to you as quickly and reliably as possible.

1. ORDER PROCESSING

Orders require processing before shipment. Processing times may vary during periods of high demand, including the Halloween season.

Once your order has shipped, available tracking information will be provided.

2. ESTIMATED DELIVERY

Most U.S. orders are expected to arrive within approximately 5–12 business days after shipment.

Delivery times are estimates and are not guaranteed. Actual delivery times may vary due to carrier delays, weather, seasonal demand, holidays, destination, or other circumstances outside our reasonable control.

We recommend ordering early during the Halloween season.

3. SHIPPING COSTS

Any applicable shipping costs will be displayed at checkout before your order is completed.

If free shipping is offered on your order, this will also be displayed at checkout.

4. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before completing your purchase.

If you notice an error after placing your order, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has shipped.

5. TRACKING

When tracking information is available, it will be provided after your order has shipped.

Please allow time for the shipping carrier to update tracking information after a tracking number has been created.

6. DELIVERY DELAYS

HAUNTRA™ is not responsible for carrier delays or delivery delays caused by circumstances outside our reasonable control.

Estimated delivery dates are provided for convenience and should not be considered guaranteed arrival dates unless expressly stated otherwise.

7. DELIVERED ORDERS

If tracking indicates that an order has been delivered but you cannot locate it, please check around the delivery location and with members of your household before contacting the shipping carrier or HAUNTRA™.

8. DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective, or incorrect, please contact HAUNTRA™ Support and provide your order information along with clear photos or video showing the issue.

9. RETURNS

Returns are governed separately by our Return & Refund Policy. Please review that policy for eligibility requirements and return instructions.